Live Chat Widget

Click2Connect live chat widget provides organizations with prime chat support systems. The software is ready to use within minutes and facilitates communication between visitors and agents.

How Does It Work?

With just one click, consumers can be directed to the right agent, who will be ready to answer their inquiries. Since Click2Connect allows recording all interactions between the customers and the representatives on the live chat, organizations can access old live chat exchanges for training or quality assurance purposes.

Features of Live Chat Software

Live chat features of Click2Connect provide seamless communication between consumers and representatives.

Real-time Translation

With Google Translate integration, you can use real-time translation.

Accessible Chat History

View your previous chat messages and use them improve your efficiency.

File Sharing

Both agents and customers can share files easily and facilitate the assistance processes.

Chat Analytics

With detailed analytics and metrics, you can monitor agent performance to improve live chat support.

Full Customization

You can fully customize Click2Connect’s live chat widgets to integrate them with your brand identity.

Data Collection

You can gather relevant customer information, such as name, phone number, and e-mail address.

Easy Chat Transfer

You can easily transfer live chats from one team member to another to direct customers to the right representative.

Automated Responses

You can set up predefined responses for frequent inquiries and reduce the workload of your team.

Benefits of Live Chat for Consumers

Since good customer support plays a significant role in customer satisfaction, choosing live chat software that equips your organization with all the necessary tools is the key to success. Besides its advantages and helpful features for organizations, the Click2Connect live chat widget also comes with various benefits for customers.

Benefits of Live Chat for Consumers

Instant assistance

Sometimes, consumers might need immediate assistance with issues or rapid responses to their inquiries. Live chat widgets provide instant support to deliver customer assistance at the right time.

Ease of use

Since live chat widgets boast an easy-to-use interface, they cater to the needs of all kinds of consumers. After connecting to a representative within seconds, customers can share their inquiries to seek help.

Growth accessibility

Live chats can be accessed by all customers. They are compatible with screen readers and various assistive technologies and they play a significant role in increasing your customer supports.

More convenient

The live chat feature of C2C allows seeking assistance without making a phone call and stands out as a more convenient form of support. You can use it while on the go or working. It facilitates the assistance process.